Frequently Asked Questions

Common answers for reports, payment, and account-related requests.

Report recovery, delivery email resend, email settings, unsubscribe, and payment support entry points. This page starts with the shortest practical answer, then shows the context, limits, and next public links so you can move without bouncing between support, policy, and product pages.

Before you contact support

Use the formal recovery and email-control paths before you contact support.

• Go to Order lookup with your order number and purchase email first.
• Use Order lookup for report recovery, order lookup, delivery status, and resend delivery email.
• Use Manage email preferences for email settings. This is separate from report recovery.
• Use Unsubscribe from emails to stop messages, or use the dedicated unsubscribe link inside any email you already received.
• Check your purchase email inbox and spam folder for report links.
• From the order detail page, you can review delivery status, resend the delivery email, and return to Order lookup for purchase-email recovery.
• If payment failed, retry from the order page instead of creating duplicate orders.
• Contact support after these formal paths if the issue is still unresolved.

Typical support topics

• Report not received after successful payment
• Payment declined or interrupted
• Refund request and eligibility review
• Retake guidance and result sharing
• Business or research usage requests

Frequently asked questions

How do I get my report after payment?

Open Order lookup with your order number and purchase email. If the report is ready, the order detail page will show delivery status, report access, PDF download, resend delivery email, and a path back to Order lookup for purchase-email recovery.

How do email preferences and unsubscribe links work?

Report recovery and email settings are separate. Use Manage email preferences to update email settings. Use Unsubscribe from emails or the dedicated unsubscribe link inside any email to stop messages. If you need a new report email instead, go to Order lookup with your order number and purchase email.

What should I do if payment fails?

Return to the order page and retry payment from the built-in flow. Avoid creating duplicate orders unless the original order is canceled.

Can I request a refund?

Refund requests are handled according to our Refund Policy. Please submit your order number, purchase email, and reason so we can review eligibility.

Can I use FermatMind tests in my company or research project?

Yes, but usage scope and rights differ by scenario. Please review the dedicated business/research page and contact us for authorization details.

Related links

Start with Order lookup for report recovery, order lookup, delivery status, and resend delivery email. Then use Manage email preferences for email settings. If you only want to stop emails, use Unsubscribe from emails or the dedicated unsubscribe link in any email before contacting support.