Find the formal entry points for report recovery, email preferences, unsubscribe, and common support questions.
Formal entry points
Use Order lookup to recover a report with your order number and purchase email. Manage email preferences is separate from report recovery. Unsubscribe from emails stops messages here, and the dedicated unsubscribe link inside any email still works.
Formal path
Order lookup
Recover my report with your order number and purchase email.
Formal path
Manage email preferences
Update email settings without changing report recovery or order lookup.
Formal path
Unsubscribe from emails
Stop emails here, or use the dedicated unsubscribe link inside any email you already received.
Need personal support?
Start with Order lookup first, then Manage email preferences if the issue is about email settings. Use Unsubscribe from emails when you only want to stop messages. Contact support after those formal paths if the issue is still unresolved.